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SOMPO TravelSafe
Travel Insurance With Covid-19 Coverage FAQ

SOMPO TravelSafe Travel Insurance - Covid-19 FAQs

Get answers to all the frequently asked questions about COVID-19.

Fully Vaccinated Malaysian can now travel freely without any further restrictions. Even though the world is re-opening, you will still need to consider the requirements of the airlines and travel regulations in the destination country, for instance, travel insurance with COVID-19 coverage, which often changes on short notice

It is crucial to buy travel insurance with COVID-19 coverage that offers comprehensive travel protection that helps you travel with peace of mind.

Introducing our SOMPO TravelSafe comprehensive travel insurance with up to RM500,000 medical coverage against COVID-19 related complications. For information about your SOMPO TravelSafe, find out more in below FAQ.

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Does SOMPO TravelSafe travel insurance cover COVID-19?

Yes. SOMPO TravelSafe provides you with up to RM500,000 protection against COVID-19 related complications & more. It is only applicable to fully vaccinated travellers with negative COVID-19 test results, approved by Malaysian authorities within 72 hours before departure.

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Do I need to get COVID-19 test before departure?

Yes, you are required to take a COVID-19 test within 72 hours before departing from Malaysia. You must submit the negative COVID-19 test result approved by Malaysian authorities within 72 hours to us before departure if you are claiming COVID-19 related benefits, such as medical expenses and overseas quarantine allowance.

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Which type of COVID-19 test result do you recognise?

We accept test results for RT-PCR (Polymerase Chain Reaction) & RTK-Ag (Antigen Rapid Test Kit), authorised by Malaysian authorities. Home Rapid Antigen self-test kit is not accepted.

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Do I need to send the COVID-19 test result to SOMPO to buy SOMPO TravelSafe travel insurance?

No, you do not need to send it to us for buying SOMPO TravelSafe, but the RT-PCR Test result will be one of the requested documents for any claims on COVID-19 benefits.

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Does the SOMPO TravelSafe travel insurance policy cover the cost of COVID-19 test?

Before the Trip
No, the SOMPO TravelSafe travel insurance policy does not cover the cost of your COVID-19 RT-PCR test.

During the Trip
SOMPO TravelSafe travel insurance policy will reimburse the cost of your POSITIVE COVID-19 RT-PCR test.

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Am I covered for quarantine costs overseas if I am contracted with COVID-19 during my trip?

Yes, we will pay a lump sum of Overseas Quarantine Allowance of RM2,000 (for plan Elite A and Elite B) / RM1,000 (for plan Elite C) if you are required to quarantine. Subject to you being fully vaccinated and tested COVID-19 negative within 72 hours before departure.

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Are there any travel requirements I should know when buying Travel Insurance?

Yes, each country has its specific requirements, including COVID-19 medical coverage. We strongly advise you to check the travel regulation with the respective government of your destination country before purchasing the travel insurance.

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Does the SOMPO TravelSafe cover medical expenses for COVID-19 only?

It does not only cover medical expenses for COVID-19 but also offer a wide range of coverage, including personal accident, medical expenses, travel delay, travel inconveniences and medical evacuation, as well as 24- hour worldwide assistance. Subject to the terms and conditions of the Policy.

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Can I claim trip cancellations if I am contracted with COVID-19 before departure?

Yes, we will cover for trip cancellation due to COVID-19 before your departure in the aeroplane if you buy your travel insurance at least 14 days before your scheduled date of departure.

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What happens if I am tested positive for COVID-19 during my trip?

We will pay for the Overseas Quarantine Allowance and Travel Curtailment benefit should you decide to return to Malaysia within the Period of Insurance.

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How much medical expenses can I claim if I am contracted with COVID-19 while overseas and require medical treatment?

We have 3 travel insurance plans that cover up to RM500,000 in medical expenses due to COVID-19.

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Do you cover medical expenses in Malaysia if I am tested positive for COVID-19 after returning to Malaysia from my trip?

No, we will not cover any medical expenses and hospitalisation allowance if you require treatment for COVID-19 after you have returned to Malaysia or completed your trip.

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I am tested positive for COVID-19, but I don't have any symptoms and didn?t get admitted to the hospital. Will SOMPO TravelSafe pay for the medical expense?

Yes, you may claim reimbursement for the cost of the Positive COVID-19 test.

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What should I do next if I have to be admitted to a hospital due to COVID-19 during my trip?

Please contact our 24-hour worldwide assistance at +603 7628 3860. It's vital to call for advice and guidance before taking further action.

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Does SOMPO TravelSafe travel insurance offer cashless admission at hospitals?

No, SOMPO TravelSafe travel insurance is on a reimbursement basis. Please keep all the original documents/receipts for any claims.

SOMPO TravelSafe Travel Insurance - General FAQs

Here are some common questions and answers related to travel insurance and buying online.

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What is this travel insurance product about?

SOMPO TravelSafe travel insurance is a comprehensive travel insurance plan for both domestic and overseas travel that covers you against any injury, illness (including COVID-19), accidents and travel inconveniences during your trip.

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Who can buy this travel insurance?

All Malaysians, Permanent Residents, Student Pass Holders or Employment Pass Holders/Work Permit Holders legally employed in Malaysia who are aged between 30 days and 80 years old can buy SOMPO TravelSafe.

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How to buy this travel insurance?

You can buy your it online on our website. Simply quote, buy and instant cover.

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What is the maximum day for Period of Cover?

The duration of cover ranges from 1 day to a maximum of 120 consecutive days.

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I have a one-way ticket. Can I buy your travel insurance?

For one-way travel insurance, please call our customer service at +603 2170 7300 or email us at customer@bsompo.com.my

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Can I purchase travel insurance once I have departed?

No, you must purchase before your scheduled departure.

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When can I receive my travel insurance policy if I purchase online?

You will receive your travel insurance policy instantly via email once your payment is successful. However, if you did not receive a copy of your travel insurance policy after one working day, please email us at digital@bsompo.com.my.

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Can I cancel my policy and get a refund?

You may cancel your policy by giving us a notice in writing. However, there is no refund of premium once the Policy is issued.

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How can I nominate a beneficiary and is it compulsory for me to nominate a Beneficiary?

No, it is not compulsory to nominate. If you do wish to nominate, you can download the Nomination Form at here and fill in the fields and email us at digital@bsompo.com.my.