Why Going to a Panel Workshops is Important?

When it comes to claims or repairing the accident damage for your car, there is no doubt that you will choose the best and most trustworthy workshop to work for your car. This is why your insurance company has chosen only reliable workshops that have met their standard to be their panel workshops nationwide. But what does a panel workshop mean?

A panel workshop is different from the usual workshops that you visit for oil changes or tyre services because it is specially appointed by the insurer. These workshops are selected to ensure consistent service standards, better quality control, and higher professionalism in repairing accident-related vehicles.

Therefore, you can rest assured that the authorized panel workshops have the expertise to work on your accident damaged vehicle. Besides, panel workshops will have better facilities and equipment to carry out the repair work on your vehicle and often have faster repair time so that you can get your repaired car back as soon as possible.

Berjaya Sompo Insurance now has a wider range of panel workshops nationwide and you can obtain the list from here. This list will include DRS (Direct Repair Service) Quality Workshops, Panel Workshops and WRRC (Windscreen Repair and Replacement Centres). When you encounter an accident and need to send your car to a panel workshop, you can just head over to the website or MySOMPO app and choose your state to find out where the nearest panel workshop in your area as shown below.

Currently, Berjaya Sompo Insurance is working to add more DRS Quality Repair Centres nationwide for the convenience of their car insurance policyholders in line with their aim to serve their policyholders better.

The benefit of sending your accident damaged car to panel workshop will always outweigh the benefit of sending your car to your neighbourhood workshop. This is because panel workshops employees are trained professionally to repair the accident damage vehicle. Besides that, it is a must to send your accident damaged vehicle to panel workshop if you want to make an insurance claim. They know very well the process of submitting your claim via the online system Merimen. Their familiarity in handling claim cases can ensure that your claim can be settled faster so that you can get your vehicle back earlier and continue with your daily life without the interruption of having no transport.

Panel workshops also know where to get the original spare parts for your vehicle as they are working closely with many automobile franchise dealers. For someone who is not familiar with cars and spare parts, this can ensure that you are not getting scammed by the workshop. Your insurance company will closely monitor the claim process too. They will have their team of adjusters to go to the panel workshop to carry out an onsite inspection of your vehicle damage. All of these measures are taken to guarantee that there is no fraud in your claim.

As for the windscreen claim, you can send your vehicle to the authorized Windscreen Repair and Replacement Centre because they are specialized in handling windscreen repairs and replacements. Therefore, you are guaranteed that the service that you get will be excellent because not all workshops can repair a chipped windscreen or damaged sunroof.

Another great advantage of buying your car insurance with SOMPO Motor is that you can enjoy the benefit of Repair Warranty of 6 months against defects on new parts replaced and workmanship carried out by the panel repairers during your claim.

If your accident damaged car has a problem with the replaced parts or you are not satisfied with the workmanship, you can always bring it back to the panel repairer within 6 months. The panel workshop will have an obligation to meet your satisfaction in restoring your vehicle to its pre accident condition.

Lastly, Berjaya Sompo Insurance will conduct a yearly review of all authorized panel workshops to ensure that all the authorized repairers meet the required quality standards. Any complaints from the policyholders are taken seriously especially if they are not satisfied with the repair work on their accident damaged car. All these efforts are made to make sure the policyholders can receive high quality service from the authorized panel workshops because we care about our policyholders.